FREQUENTLY ASKED QUESTIONS

Goat milk FAQ

What do the goats eat?

Our goat's diet consists of pasture plants like grass, clover, lucerne plus hay and silage in the winter when the fresh grass growth isn't so good. All of this is grown and cut on farm and brought to them. Occasionally if the goats need to put on weight they are given supplementary feeds like grain, but it is only occasional and for a specific purpose.

Is your product pasteurized?

Yes it is pasteurized in New Zealand as part of the drying process. This is legally required for export and also for public consumption in the United States.

From what age can people drink or eat goat milk powder?

We recommend that people can consume our product from the age of 1 year old, and can continue to consume it until they are over 100 years if they like!! Our product is not infant formula so should not be substituted for that or for breast milk to feed infants.

Can I use this product if I am lactose intolerant?

Lactose intolerance and milk allergies are not necessarily the same thing, and different people will react differently. If you are truly lactose intolerant you should not consume any kind of milk that contains lactose.  If you are not lactose intolerant but do have an allergy to milk, then you might see some benefit from consuming goat milk rather than traditional cows milk. Our recommendation is always to ask your doctor before consuming any product that you think you may be allergic to.

You can see more information about milk allergies in our blog here>>>

What does goat milk taste like?

In short, it doesn’t taste too much different to cows milk, but if you have tried goat cheese you will know that goat cheese has a very specific “tang” about it. Our goat milk has a subtle tang just like the cheese does, but it is much less pronounced than in the cheese. It doesn’t taste barney or gamey or dirty or some of the other things that people might think of when they think about goats. It’s actually a very clean and fresh tasting product!

Can I substitute goat milk for cows milk in baking and other applications?

Yes you can, just mix up the amount that you need with water and bake away!

Do you make bigger size cans?

At this stage no but it is something that we are looking into for future. We will keep you posted!

Delivery & Refunds

Do you offer free delivery?

Yes, we offer free delivery within the USA!

Do you ship internationally?

Currently, we do not offer delivery outside of the United States.

Can I cancel my order?

Unfortunately, once your order has already been placed we are unable to cancel your order. Please send us an email to kristen@goodgoatmilkcompany.com and we will be able to let you know the status of your order.

Can I edit my order?

Unfortunately, if your order has already been processed, we are unable to edit your order. Please send us an email to kristen@goodgoatmilkcompany.com and we will be able to let you know the status of your order. 

Can I edit the delivery address for my order?

Unfortunately, if your order has already been processed, we are unable to make any edits to your order. Please contact the carrier directly to organize a redirection for your parcel, or Amazon customer service if you purchased through Amazon.

Fed Ex - https://www.fedex.com/en-es/customer-support.html
UPS - https://www.ups.com/us/en/shipping/services/value-added/del-change.page
USPS - https://www.usps.com/manage/package-intercept.htm

Amazon – Your Order history

Your website says my flavor is out-of-stock. When will it be back?

We recommend signing up to our mailing list or following our Instagram to stay up to speed with the latest updates.

Do you offer returns?

We offer returns for damaged or faulty goods only. Read our full returns policy HERE. If you purchase via Amazon you will need to process a return or refund through Amazon Returns & Orders Tab.

My package says it’s delayed. Who can I contact?

For any shipping inquiries, you will need to contact Amazon or the appropriate carrier (FedEx, DHL, USPS, UPS) for an updated status delivery.

How do I know my order has been shipped?

Once your order has been shipped, you will receive a confirmation email
with your tracking information.