Shipping Policy

At Good Goat Milk Company, we strive to process and ship your order as quickly as possible.

Shipping Locations

We currently ship within the United States only.

At this time, we do not offer international shipping.

Free Shipping

We offer free standard shipping on all U.S. orders.

Delivery times vary depending on your location and the shipping carrier.

Order Processing

Orders are transmitted to our fulfillment center immediately after they are placed so they can be packed and shipped as quickly as possible.

Most orders are shipped within 1–2 business days, although processing times may be slightly longer during holidays, promotional periods, or other high-volume times.

Once your order has shipped, you'll receive a shipping confirmation email with tracking information. Please allow up to 24–48 hours for tracking updates to appear.

Order Changes & Cancellations

Because orders are transmitted to our fulfillment center immediately after they are placed, we are generally unable to cancel or make changes to orders.

This includes changes to:

• Shipping addresses
• Products ordered
• Quantities
• Shipping methods

Please review your order carefully before completing your purchase.

If you believe there is an issue with your order, please contact us as soon as possible at kristen@goodgoatmilkcompany.com. While we'll always do our best to assist, we cannot guarantee that changes or cancellations will be possible once an order has been placed.

Shipping Address Changes

Because orders are processed immediately, we're generally unable to update the shipping address after an order has been placed.

If your order has already shipped, you may be able to request a delivery redirect directly through the shipping carrier, depending on the service used.

If your order was placed through Amazon, please contact Amazon Customer Service directly through your Amazon account.

Tracking Your Order

Once your order has shipped, you'll receive a confirmation email with a tracking number.

Tracking information may take up to 24–48 hours to become available after your package has been shipped.

Delayed or Missing Shipments

After your order has been shipped, delivery is handled by the shipping carrier.

If your tracking indicates a delay, we recommend contacting the carrier directly for the most up-to-date delivery information.

If your package appears to be lost or you need additional assistance, please contact us at kristen@goodgoatmilkcompany.com, and we'll be happy to help investigate.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the damaged product(s)
• Photos of the shipping box and packaging (if applicable)

We'll review your claim and work with you to resolve the issue as quickly as possible.

Returns

We currently accept returns for damaged or defective products only.

Please refer to our Returns Policy for complete details.

If your purchase was made through Amazon, all returns and refunds must be processed directly through Amazon.